Return & Refund Policy – Slaviako

At Slaviako (https://slaviako.com/), customer satisfaction is important to us. We strive to ensure that every product meets our quality standards. If you experience any issues with your order, we are here to help.

This Return & Refund Policy explains the conditions under which returns, refunds, and replacements may be issued.

Order Cancellation

Orders can only be canceled within 12 hours of purchase.

Once an order enters the production or shipping process, it can no longer be canceled because our products are made specifically for each order.

If you need to request a cancellation, please contact our support team as soon as possible.

Returns

Due to the nature of made-to-order and print-on-demand products, we generally do not accept returns unless the item is defective or incorrect.

Returns may be accepted in the following situations:

  • The product arrived damaged

  • The product has a manufacturing defect

  • You received the wrong item

If your order meets these conditions, please contact us within 7 days of delivery.

Refunds

Refunds may be issued under the following circumstances:

Eligible for Refund

You may receive a refund or replacement if:

  • The product is defective or damaged

  • The wrong product was shipped

  • The item is significantly different from its description

Not Eligible for Refund

Refunds will not be issued for:

  • Incorrect size selection

  • Change of mind

  • Minor color differences due to screen display

  • Items that have been worn, washed, or altered

  • Orders delayed due to shipping carriers

Please carefully review size charts before placing an order.

Replacement Policy

If your item is defective or incorrect, we will offer one of the following solutions:

  • A free replacement of the item

  • A partial or full refund, depending on the situation

Our support team will review each request individually to provide the best possible solution.

How to Request a Refund or Replacement

To submit a request, please contact us and include the following information:

  • Your order number

  • A description of the issue

  • Clear photos of the product

  • Photos of the packaging and shipping label

Requests without supporting photos may take longer to process.

Refund Processing Time

If a refund is approved:

  • Refunds will be issued to the original payment method

  • Processing time may take 5 – 10 business days depending on your bank or payment provider

Late or Missing Refunds

If you have not received your refund yet:

  1. Check your bank account again

  2. Contact your credit card company

  3. Contact your bank for processing time

If you still have not received your refund, please contact our support team.

Contact Information

If you have any questions about this Return & Refund Policy, please contact us.

Website: https://slaviako.com
Email: [email protected]